Warranty does not apply to shipping or transportation damage. They actually called me offering to help! If you havent received a refund yet, first check your bank account again. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. All fees will be covered by the flat rate fee. If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost. Defective or shipping damaged merchandise will be refunded 100%. If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. 99. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. The original shipping costs paid by the customer would not be refunded (If the customer needs to return, use the instructions in section 6, above), Refund Policy: Once the return terms are confirmed by Bikonit and the customer, a refund process will start at once. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. EW-Supreme, EW-Folding, EW-Nomad, EW-Step Thru, EW-Urban. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. Mike - I don't know much about the batteries. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Freight damage claims are extremely time sensitive. Shipping fees will be at the expense of the purchaser. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred. Pick up cartons if you can. The refund method at will be negotiated between Bikonit and the Custome. Under the QuietKat Test Ride & Guarantee Program, a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. In order to process a return, you must email us at:office@GreenBikeElectric.com. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. Most batteries can be charged inside or outside the bike frame. Address Post Box No. Make sure that you have checked the serial numbers before you purchase the bike. Complete the return reason questionnaire and include it in the return package. Shipping fees may apply. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. MSRP $895.00 Amazon Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. QuietKat does not accept direct returns of products sold through authorized retailers. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply. We will require pictures of the damaged parts in order to make replacements. 11 Likes, 4 Comments - Jupiter Bike (@jupiterbike) on Instagram: "Flash Sale! Laws are different in every country and we cannot keep up with them all. Speeds up to 12.5mph were attainable. To receive a refund or credit, items must be returned within15 days of original shipment date. If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.Warranties by Manufacturer: Very good customer service. REFUND METHODS:Refunds will be credited to the original credit card or PayPal account. Several types of goods are exempt from being returned. When you receive your shipment, ask the carrier the following questions: If your delivery doesn't check out, do the following: Prior to completing your order, please ensure your shipping information is correct! Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 The original shipping charges are non-refundable. You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturers specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation; Shipping damaged item: A photo of the packaging material used inside box (e.g. Warranty begins the day the bicycle is delivered to you or purchased from a storefront. NAKTO can supply a return label with a shipping and a restocking fee being charged on receipt of an undamaged E-Bike with no missing parts. The battery should not have a percentage of nominal charge retention of 60% or less. Choose from Same Day Delivery, Drive Up or Order Pickup. We will not offer warranty service to second owners. As you are aware, consistent maintenance is critical to the bike performance.Above all, the optimality of repair and maintenance parts holds the key to it. 4 on 3 reviews. 4 if you have questions or problems with this procedure. Email our Customer Care Team with your findings to. There are no guaranteed transit times. AMERICANELECTRIC / genZe WARRANTY AND RETURNS POLICIES. current price Now $589.99. Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery,controller and motor assembly. Customer must pay shipping costs for any additional warranty parts. Please do not send your purchase back to the manufacturer. For example: two pallets. << Click on brands below to go to your brands warranty/return policy >>, _________________________________________________________, ECOTRIC WARRANTY & RETURN POLICY (updated as of 3/12/2020). Place the battery in your freezer for 24 hours. Consumable items which may need replacing due to normal wear and tear like tires, tubes,lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. For any and all warranty claims please contact our warranty/service department at info@wildsyde.com or by calling 1 970 949 4014. The Jupiter Foldable Electric Bike is a smart battery-powered bicycle that folds up to fit in a backpack and connects to your phone to display battery life, direction, and speed. Before sending your return shipment, please remove all extra labels from the outside of the package. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. How far can I go on a single charge? If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. $129.99 . I know that with Tesla the cost was in the R&D and sophisticated BMS. Customer is responsible for returning merchandise at their own expense. . A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. On the genZe branded ebikes,AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts. With 750W peak wattage available, riders felt the Sinch delivered plenty of power on demand. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. ____________________________________________________. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. This warranty covers manufacturer defects and defaults only. Please contact your local customs office for information.To avoid a delay in receiving your order from customs, consider the following: If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. 5LB. TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.3. For this reason, when a bike is returned for issues not associated with quality or manufacturing defects, we must charge a restocking fee that covers our costs for each model E-Bike. AmericanElectric does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric dealers, products purchased used, products purchased via outlet centers, etc. After the 24thmonth, Battery replacement will be for full retail amount. Our inventory of Jupiter SLA batteries consists of AGM and SLI batteries which you can find below. Pinpoint the locations of all defects. Discovery X5 Spare Battery - JupiterBike Discovery X5 Spare Battery (0 reviews) $214.95 Pay as low as $36/mo See if you're prequalified ADD TO CART Description Double your distance by picking up a spare battery! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Configuring. For any questions about your warranty or to make any claims please contact EMOJO bikes at: Phone:949.878.1518 Email:info@emojobike.comorsupport@emojobike.com Address:15375 Barranca Pwky. Delivery appointments can only be scheduled Monday thru Friday. Yes. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts. Original proof of purchase will be requested. Suite F108, Irvine, CA 92618 USA. One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037). Please make your selections wisely when purchasing parts. Starting at: $ 1,295.00. Deformation or cracks due to the wearing or material fatigue of parts under normal Use. Is the piece count correct? If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up. Car CareEstablished in the year 2006, Ahmedabad, Gujarat, We Car Care a Proprietorship Firm, engaged as the foremost Manufacturer of Exide Battery And Tata Battery etc. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. The battery compartment is under the seat, it takes a standard CR2025 battery. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.EMAIL SUPPORT@OLYMPICBREEZE.COMPLEASE READ!It is the customers responsibility to return the product to the correct warehouse in new condition and in the original packaging. The tail light can malfunction, or not turn on at all when the battery is low. You can wake the cells up by following these steps: . Brochure. 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