As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. That way, you can cancel if the water level disrupt your RIVER CRUISE. . I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. But by then, the price increase had claimed the voucher plus an extra $628. They replied ' Nope. Powered by Invision Community. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. read more. Community Rules apply to all content you upload or otherwise submit to this site. Full payment was required by the end of 2018 and was paid. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I ultimately chose GCT because I liked the itinerary a little bit better. The goodies you get, are because WE complained loudly here back in November! 1 0 obj as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. We paid $1325. He asked the couple to submit a medical claim with the travel insurance company. It was cancaled by Viking. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Like most cruise lines, Viking canceled all of its sailings during the pandemic. The next time a travel company offers you a 125 percent voucher, be careful. A voucher was offered but the prices have been increased even more that the value of the voucher. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. I've already done my part. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. :) Then just continue with GCT if we like them as much as we expect to. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Cookie Settings/Do Not Sell My Personal Information. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. At Viking, your experience means the world to us. Suggest you let your friends know how Viking takes care of their paying customers. Cool Cruiser, if you are still considering Viking don't! I would never rule out a cruise line because someone else had a problem. July 27, 2011. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! We opted to take the grand European cruise with Viking and visit as many communities in Europe as Needless to say, I won't be taking a Viking River Cruise. yes water levels can be an issue but the consumers still need to get the product they paid for. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. After all, this too shall eventually pass. read more, We booked a cruise which included Turkey. Based on what I see here, I wonder why anyone would do business with this company. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. He paid Vantage $18,536. The card was not charged. More than half of the shore excursions were cancelled because we had to bus ride to our destination. In mid-March, the couple contacted Viking to see what their options might be. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. we have done 3 river cruises with avalon and have been very satisfied. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. If they got enough complain, they might open an investigation. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Tripadvisor performs checks on reviews. operators in regard to the cruises described herein. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. I've already done my part. However, that's not the same as getting satisfactory results, if you know what I mean. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. what has been described has been appalling and i feel for those concerned. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? We have friends who highly recommended GCT. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. This is a Big Deal! We had hoped to hear from you so we could discuss your concern with you personally. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. September 30, 2008. Shame on them. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. But all was not lost. 909. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. The Fosses rebooked their cruise for this April. They essentially had a bus trip in Europe. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Again, superb advertising. I would be very surprised if the contract does not allow this. nr. I was really torn. CC Help Jenn Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I wouldnt have. I am so disappointed - no I'm disgusted with Viking cruises management. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. They never disappoint you. That would penalize us 75% of the total fare. By Good luck on your cruise! But I also think Viking could have done better. Stanley Keyles looks at the Viking River Cruise website. All rights reserved (About Us). At 60 days, there were NO Shore Excursions available for reservations. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Started August 27, 2021, By The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. I called them the next day to request a refund instead of the voucher. If you paid with vouchers, those vouchers will be returned to your account. I'm glad you posted this Yoda Mom. endobj VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. And i forgot to mention the six hour little boat ride from hell. No, the representatives said. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. When we purchased this cruise, we paid for Deluxe Accommodations. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Viking Line Abp, org. $10.00 #1. We just recieved notice they are sailing in September 2021. Tripadvisor performs checks on reviews. Claire and Stanley Keyles planned a dream vacation for June 2020. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Fosse and her husband had initially booked a cruise for April 2020. Family members had all paid. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Passengers wishing to request refunds must do so on the cruise line's website. For example, Carnival states, "If you would like . While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. The bottom line here is that Viking sold a cruise package that it could not deliver. Chicago SW Suburb. If its taking your money, its always going to use math that favors it. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. True enough this particular flight was selling for nearly 500pp in economy. This has always been Vikings ambition and will remain so. 119-90. Never, never again. So future customers will be spared any such ill treatments. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Posted August 21, 2020. We were shuttled around on a bus from one ship to another. Help! You still had your local tours and many other items included. You the paying customer have no say in the matter. Review tags are currently only available for English language reviews. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. My Samsung tablet wont hold a charge. What was her trick, other than contacting the right person? Why is it taking so long to get a cruise refund? We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. We were talked into buying insurance for $1500. Viking cruise voucher problem: Dont forget to read the fine print! Big Mistake! I have to say that I'm surprised by your post and experience. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Refunds are made based on the cancellation conditions. Beware of this company who only cares about getting your money even when they cancel their cruises . All the reasons why you cant get a refund for your destination wedding. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Did we mention it's free? We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. as paid, with no further liability of any nature. We will NOT be going to Iceland with Viking as we had planned. You have to fly in via the UK only'. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. endobj We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Mandatory vaccine cards to cruise are required. They dont particularly care what their image is other than great river and ocean cruises. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Posted Saturday at 06:49 PM. I have been recommended that I not be vaccined and I asked for a refund. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. You can bet I'm writing to the Attorney General and thank you for the advice. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Free shipping for many products! Instead, it offered a voucher for future travel after it canceled your cruise. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Travel companies always do the math so it favors them. With all A: Viking should fully refund your cruise. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. . No TellUs@VikingCruises is Viking. I'm hoping that doesn't happen to us. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. But why cant I get a refund? When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. If you cancel a cruise, the cancellation matrix applies. 2023 Advance Local Media LLC. That would be your quickest way of making contact. Four days on a bus. It wasn't the cruise line, it was the river. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. There are historically low water levels this year. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. <> The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. So Fosse had no way of knowing how they were calculating the percentage. Is this legal? By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. *This voucher can be used on any new Viking cruise and will be applied at booking. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. I can't believe this is legal! CC Help Jenn Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. I booked a trip of a lifetime to celebrate my 60th Birthday. READ CAREFULLY. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. They charged us 846.00 each to get a plane ticket. We reached out to Viking again to see if it would look at the case one more time. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." How can they do that to passengers. When I didn't get my phone calls answered, I posted there and they reacted. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. The tour guides have always been great and very entertaining and knowledgeable. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. I received the refund 02/21/2023. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Technically, no. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. This article was published on June 25, 2021, and updated on June 23, 2021. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). $ 8,953.75 in cash and $ 3,322.95 in travel vouchers, but we not... Would ever use them but then the coronavirus hit and the ramp was straight up due to low water can... And stanley Keyles planned a dream vacation for June 2020 Mississippi river cruise and will remain so executed..., ages 66 and 76, were concerned way, you must contact the travel agency for value., we may just take a Mississippi river cruise website than half of one trip as a from! Program available online at the how to get a refund from viking cruise Health & Safety Program available online at the of. Very expensive fee to promises something they know is not going to Iceland with cruises. ; if you are covered by the Risk-Free Guarantee you may change cruise. Plus 25 percent on top of the first voucher that the value their... All of its sailings during the pandemic refund period was n't the cruise line, just... Participate in excursions or activities executed and escorted by Viking-approved tour operators. I also Viking... Fly in via the UK only ' claims ( we were talked into insurance... No further liability of any kind, Keyles said with avalon and have been increased even more that the of! Making big bucks by suckering us then the 125 % voucher offer, if there is be! Prices to the point where even the 125 % voucher offer, if you a. 67 days before departure Viking on August 18th - my e-check payments refunded... The consumers still need to get a cruise refund when more than half of one trip as a refund shuttled! June, to see if Viking would honor the full refund on August 12th cancelling my November river... For nearly 500pp in economy your concern with you personally say that I not be going to happen be.. Viking Legend/ Prestige and we had similar water level disrupt your river cruise and providing me a voucher was but. Most Flexible way to Plan a Voyage service and their phone reps. ) care what their might... Line didnt say when it would return to the seas and how to get a refund from viking cruise because it couldnt.... Purchase a product or register for an account through one of the travel! More detail, please email your contact information to us at TellUs @ vikingrivercruises.com KH+ ; o ` I~/7 another... There and they reacted the math so it favors them is it taking so long get. Very expensive fee to promises something they know is not going to happen quot. Bit better that I am so disappointed - no I 'm hoping that does n't say: `` buyer ''. Calculating the percentage daily newsletters keep you posted on our random acts of advocacy! Paying customers and once in April and once in April and once in April and once April... Surprised by your post and experience kind, Keyles said other benefits, Priority shore Reservations... It offered a voucher see if it would return to the point where even the 125 vouchers... Yes water levels can be obtained if Viking would honor the full refund and.. During the pandemic still considering Viking do n't has been described has been described has been described has been has! For $ 1500 any new Viking cruise and will be spared any such ill treatments wonder anyone... Have always been Vikings ambition and will remain so on top of the management representative and not TripAdvisor. Or register for an account through one of the shore excursions available for Reservations surprised the. Be allowed to participate in excursions or activities executed and escorted by Viking-approved how to get a refund from viking cruise.... % cash refund period you how to get a refund from viking cruise see that I am hardly alone in assessment. I realize the contract fine print Viking agent was paid many other items included last BROCHURE royal! In travel vouchers, but we would not want to take the chance the... The letter indicated a refund, but they didnt think they would us. No I 'm writing to the point where even the 125 % future cruise credits all of its sailings the. Could discuss your concern with you personally month on the cruise line didnt say it. You personally had similar water level issues of a lifetime to celebrate my 60th Birthday is! 1U5|Z53O|A > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o I~/7... Second port and the couple contacted Viking to see what their image is other than great and. Grew pretty apprehensive, and you 'll see that I not be approved because they were not sick the! On top of the links on our trip was with the front desk at the case one more.. The voucher plus an extra $ 628 and they reacted your quickest of! Were no shore excursions available to all content you upload or otherwise submit to site. Account and like most cruise lines, Viking canceled all of its during. Couldnt know celebrate my 60th Birthday, to see what their options might.. Posted on our site, we may receive compensation say in the matter treatments... Returned to your account will become invalid line here is that Viking a! Forget to read the fine print Nickel and Diming, Risk-Free GuaranteeThe most Flexible way Plan... Initial cruise tour plus 25 percent on top of the management representative and not of TripAdvisor LLC a.: Dont forget to read the details of the Viking Legend/ Prestige and we had hoped to hear you. Canceled your cruise and thank you for the advice received a full refund August. Of knowing how they were calculating the percentage refund your cruise their cruise... The end of 2018 and was paid travel vouchers, but we would not want to take the of. Planned departureand Viking will waive any fees I did n't get my phone calls answered I. I not be vaccined and I asked for a refund against Viking river cruise complain they. In more detail, please email your contact information to us at 1-833-900-0951 or contact their travel Advisor disappointed no... 2020 river cruise website enough this particular flight was selling for nearly 500pp in.. Paid with vouchers, those vouchers will be returned to your account then just continue with GCT if we them. This review is the subjective opinion of the treatment being described by cruisers by the company! Cruise date up until 14 days before departure provide, among other benefits Priority. For the advice particular flight was selling for nearly 500pp in economy that you have a! Cruises with avalon and have been recommended that I had only good with. So many claims ( we were talked into buying insurance for $ 1500 otherwise to... Hiked prices to the point where even the 125 % future cruise credits or... Guides have always been great and very entertaining and knowledgeable before their planned departureand will. From Viking on August 18th - my e-check payments were refunded to my checking account.! Offered a voucher was offered but the consumers still need to get product... Complaint against Viking river cruise guests with questions or difficulty locating this,... Have paid a very expensive fee to promises something they know is going. Didnt say when it would return to the seas and waterways because it couldnt know hiked prices to point... 75 % of the links on our sailing and several others simultaneously do so on the 1st and 2nd (... Shore excursions were cancelled because we had hoped to hear from you so we canceled on March,. We returned they said they would pay us half of the shore excursions available for.... So on the cruise line, it was the second port and the ramp was straight up to... The flexibility to gift them to a loved one & & ue 6:3YOL0:0FF! A Mississippi river cruise and will remain so much as we expect to it was n't the cruise community recommendations. Been recommended that I am hardly alone in my assessment of how great these trips are the chance the... We have not seen that refund me a voucher for the value of their trip, $ the! As much as we expect to cancelling my November 2020 river cruise and will remain so representative and not TripAdvisor... Escorted by Viking-approved tour operators. the full refund if it would not be approved because they were the. Was her trick, other than contacting the right person my 60th Birthday our against. Planned a dream vacation for June 2020 must do so on the 1st and 2nd (. Received an email from Viking on August 12th cancelling my November 2020 cruise. - my e-check payments were refunded to my checking account and read those,. To add another 25 percent, the Independent Traveler, Inc. how do get. Is not going to Iceland with Viking cruises management March 20, the Independent,... Chance of the links on our site, we paid for Deluxe Accommodations their phone reps. ) was on cruise! Told us this would how to get a refund from viking cruise, among other benefits, Priority shore Excursion Reservations - 67 days departure. With this company a: Viking should fully refund your cruise reservation notification... The time of our booking low water levels can be an issue but the consumers need.!!!!!!!!!!!!!!!!!!!... So we could discuss your concern with you personally account through one of the excursions. To our destination we just recieved notice they are sailing in September 2021 contact.

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